Thinking of Hiring a Call Answering Service?
We live in a crazy, busy and past-paced time nowadays. This hectic lifestyle of WIFI Internet, food delivery services and on-demand television make it so that we can have what we want, when we want it.
This at-our-fingertip mentality is crossing barriers within our everyday lifestyles. Whether we need to make a doctor’s appointment, need a handyman to come to the house, or even need to hire a lawyer for some legal advice we want to have it done ASAP and with little effort on our part.
Would your small business benefit from a 24/7 call center answering service? Here’s a few reasons why you may be considering hiring one.
1. Your office is not open 24/7 and you may be losing customers because of this. Office only open 9-5? Are you missing calls with people not leaving voicemails?
2. Your budget does not allow hiring an additional full-time employee to answering your telephones keeping in mind salary, benefits and paid time off.
3. You consider having your calls go directly to your cell phone, but you have little to no work/life balance left because of this.
4. You run a business where emergencies happen and essentially, you’re on call at all times. For example a heating and cooling business where customers could lose heat at 3AM.
Guidant Financial mentions in their article, 2018 Business Trends & Statistics about the challenges small business owners face with trying to balance it all. The article sites that 34% of small businesses are operating with the owner being the sole employee and 44% only have 2-5 employees. Partnering with Berkshire Communicators can help you run your business more effectively while also relieving stress and increasing customer satisfaction in our ‘I want an answer now’ society.
Berkshire Communicators, with 80 year’s experience, can be your go-to resource for your call answering services. The best companies to work with have longevity and decades of experience despite changes in the markets and in technologies. With a dedicated staff working 24/7/365 you can have the peace of mind of knowing all your calls with be answered by a real person and each of your customers will be addressed as if you, yourself were taking each call.
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