Patients may need you at any time. And when they call, they expect compassion, competency, confidentiality, accuracy and promptness. Berkshire Communicators and Hudson Valley Message Bureau have been helping physicians and other health care professionals – and their patients - since the 1930s. Put our experience, technology and diverse services to work for you to improve your patient satisfaction, lower costs and improve time management for your entire staff.
Your patients will always be answered by our own friendly and professional operators. Following your specific instructions, we will quickly and securely transmit messages. You can be assured that you’ll never miss a call. And our professional call center system eliminates worries such erased voicemails or missed messages, because every call and message is fully logged, documented and backed up. Bi-lingual services available.
Our secure messaging system allows you to receive secure messages directly as a text, email, or via our password-protected, secure Web Portal that can be accessed by desktop, tablet or smart phone. All of our operators are trained in the specific needs of health care providers and sign a HIPAA agreement.
Appointment scheduling and reminders, preparation instructions, patient follow up and notifications are just some of the additional services we may be able to help you with. Call 800-367-7243 for more information.
We can handle your calls at a fraction of the cost of in-house receptionists. And it frees all staff members to perform their primary task of providing excellent patient care. Your staff, patients and bottom line will thank you.
- Physician and Dental Practices
- Group Practices
- Nursing Homes
- Home Care
- Non-acute Care Centers
- Hablamos Español
- Ask about our Alarm Monitoring